Developing software and managing a community are totally different skills and mastering both is not to be taken for granted.
Plus, since you are very passionate about the open source projects you maintain or contribute to, it is difficult to "detach" yourself from people's issues and not feel every criticism as a personal attack (and yes, when your software does not have the features/behavior they expect, some people can express their disappointment in quite a sharp way).
I prefer not to make anyone pay anything but "you get what it is, be warned that you may experience some bugs or lack of support for certain devices" (because I can't buy every piece of hardware and test). Few people have accepted this model but, those who did, have always been supportive and respectful, making me rediscover a little hope that kindness isn't dead at all.
Personally, I would be in favor of having polls because I frequently involve people in taking decisions.
But my use case is quite peculiar because (1) I need to know people's opinion to take actions based on it, they would not be just informative polls (2) this group of people use Lemmy as their main interaction medium, no other platform is involved.
I've resorted to strawpoll in the past or in having comments with multiple options and relying on the most upvoted comment but these solutions have downsides.