I dunno, that's why they added the "Funny" button and I see people use that all the time. Even the nearly-useless "Was this review helpful?" section on Amazon has some use to a customer making a purchasing decision.

If ML can be used to further help the issue, what's the problem? At least "AI" is being used for something that's actually trying to solve a practical issue in an attempt to improve the platform and not as an immediate way to extract maximum profit with minimum effort.

You could argue that Valve loves to automate its customer service to save money, and that would be valid and true, but I think improving the platform experience by trying to reduce (if not eliminate) unhelpful reviews is good.

[–] paraphrand@lemmy.world 6 points 1 month ago (1 children)

Seems like not enough people click those. We are taking about gamers here.

[–] TachyonTele@lemm.ee 3 points 1 month ago

Probably true.
Bionicjoey is right though, too. They're using AI to scale the not helpfulls and other review responses. Personally I'm all for the change.

[–] smeg@feddit.uk 4 points 1 month ago* (last edited 1 month ago)

and some machine learning algorithms to help scale the human judgement calls

I'm just glad they called it machine learning instead of "AI"

[–] ByteOnBikes@slrpnk.net 1 points 1 month ago (1 children)

You don't even need advanced AI.

[–] bionicjoey@lemmy.ca 1 points 1 month ago

I never said advanced. They say they are using ML as part of the process in the post