this post was submitted on 28 Nov 2023
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Another reminder to avoid Google products.
They don’t care and they don’t have any customer service.
I suspect users believe they don't need to backup because of Google's claims of high data availability.
On top of that, Drive don't necessarily keep local copy of data, which is unfortunate if you loose (access to) data in the cloud.
I assumed Google Cloud and Drive had the same availability garanties. Searching "Google Drive availability" on Google return the cloud availability page as 1s result. But you're probably right, there's never a SLA for free services.
If looking at the page for Google Drive's paid version one can see some features and claims about the storage's quality, emphasis mine:
https://workspace.google.com/products/drive/?hl=en
That's true. It's because the name is misleading. So-called Data Loss Prevention (DLP) features are really Data Leak Prevention features.