One would think that by now, these companies would have built up enough training data to no longer require human intervention?
Is their existing "AI" tech just your usual old chatbot, except with a STT and TTS so it's usable at a drive thru? The article only mentions that they started recently using ChatGPT to assist with speech recognition... so unless I missed it, there's no mention of their current tech using LLMs at all - just another company trying to climb on board the AI hype train π€¦ββοΈ
Presto said that off-site workers based in places like the Philippines that assist the chatbots will becoming [sic] increasingly expensive, Bloomberg reported.
Good. People in countries who aren't so well off shouldn't be exploited as cheap & disposable call center labor IMO.