this post was submitted on 26 Sep 2023
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I don't understand why so many people can't just go get their own damn food. Uber eats hasn't been around long enough for you all to have forgotten what you did before, has it? How did you survive back then?
Once a month I get home from work so tired that nothing in the world will convince me not to go home, order a pizza and wait for it while laying on the couch. I deserve that and I will do it, no matter how much "back in the days" you people throw at me, I'm busy and tired
If you'd said anything other than pizza I'd give you slack, but you're a damn fool wasting money doordashing/ubering pizza. Order from them directly, it's cheaper and the restaurant gets bigger profits.
I'm curious, do businesses not do their own deliveries anymore? I personally never stopped just ordering directly from the place I'm eating from. Couldn't tell you how common uber eats and others are in my area, I just know I don't use them.
A lot of places have, yeah. They viewed the delivery staff as a fixed cost, and thought the services would mean they only paid a fee per delivery, making it a net savings.
Hard to blame them, since that's what they were told, and it sounds reasonable on the surface.
Oh, that's interesting.
Elaborating further, small businesses here usually contract a delivery business instead of hiring delivery personnel, I think they just arrange the cost of the delivery instead of a fixed cost, so it's basically no impact to the cost of the business.
Not a perfect system, but at least small places can do cheap delivery without jacking up the prices.
To be clear, I live in a corner of Argentina, even if that sounds good, we have other problems lmao.
Yeah, what ended up happening is that the services increase the cost of the items the customer buys by a percentage, and keeps that cost. Then they add a delivery fee that they keep, a service fee, and a tip that goes to the driver. Then they pay the driver a small portion of the fee and markup. Overall they take about 30% of the total cost of the order.
Then they treat the restaurant like a subsidiary and make them use their pickup app, and sometimes advertise a menu that the restaurant doesn't actually offer.
They also make it difficult to give feedback on the delivery itself, since they take any negative feedback and forward it to the restaurant.
I got a credit for $50 from one of the delivery service, which got me a a normal lunch plate from one of my favorite places (usually $15), and a ~20% tip. Driver tossed the food onto my porch, making most of it spill in the bag, and their system had no way to say "the driver did a bad job", "give me back the tip", or anything like that. All I could do was say the restaurant messed up, which they didn't.
Needless to say, I don't use them even if it's free anymore.
As someone who used to be a Doordash driver, I had the opposite experience. I got angry texts because the food I delivered was cold (I received it at nearly room temperature and immediately put it in a quality thermal bag). It's not too uncommon to be banned as a driver for reasons beyond your control.
One time I got a deactivation warning for attempting to complete an order in a flooded area. It was already an hour late because everyone else was accepting and dropping the order. I got punished for actually trying.
Maybe it's just GrubHub then, or their UI and customer service is garbage.
Doesn't surprise me that it's shitty on all ends, since I think the only people it benefits are "people who see marginally reduced delivery staff costs".
I became further radicalized by the indignation of the petty bourgeoisie getting whipped into a frenzy because their sub minimum wage delivery drivers didn't jump through hoops enthusiastically enough for them.
Anything short of the delivery driver beating you with the food while calling you a useless lazy slob is exemplary service as far as I'm concerned.