this post was submitted on 06 Dec 2024
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Other grocery stores don't let their cashiers sit? Wtf? Standing still for 8+ hours sounds like hell? Why would you force someone to do that?
I've never been to a grocery store where cashiers were forced to stand and I've lived in 4 different countries in the past decade. This is an American thing, yes? But why?
If you have time to lean, you have time to clean.
This infuriating quip summarizes the cultural perception of the laziness of the low wage worker. I also think it is somewhat culturally related to “Protestant work ethic” and the phrase “idle hands are the Devil’s playground.”
I worked a lot of shitty low wage jobs in college and I can still feel the unfairness of it all in my core. I bristle decades later when I think about being reprimanded by a manager for waiting to mop a lobby until we had locked up for the night. Their argument was that I was wasting time and no counter argument would be heard. They didn’t get it, I was insubordinate, I quit a month later. Rinse and repeat somewhere else. I’m sure the hours worked after close cut into their Christmas bonus or some shit.
But I digress. The point is, in the US, it’s common knowledge that businesses exist to abuse you. It’s just that a lot of people delude themselves into thinking that if they’re the customer then they’re better off than the employee. Then add in some “back in my day” and a “well, I never” with a twist of “I took advantage of a combination of luck and a commitment to unhealthy work-life balance to get promoted to assistant regional manager so now I empathize with your boss because I now realize that employees leaning against the counter or sitting at the register cuts into my productivity bonus and also looks bad to snotty customers like me and that’s how I rationalize working 60+ hours a week after signing a contract where I’ve waived my right to overtime pay because technically I’m salaried and should be able to do all of my work in 40-hour week.”
The US is a truly ridiculous country. They have all these weird Hang-Ups about what constitutes good customer service, apparently sitting is offensive to some people, although I've never met anyone who thinks that.
But I just don't get it. How is standing a customer service? It doesn't add anything except suffering to the cashier.
Americans think that suffering is a service and they damn well deserve it