this post was submitted on 06 Dec 2024
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The scale based ones are quite common in the UK. It's designed to detect someone putting 2 things into the bag at once.
Unfortunately, it requires the weight to actually be correct, to be programmed in properly, and for the scale to work properly.
Even with problems, it still lets 1 staff member man 8 tills, however, which speeds things up considerably.
Part of the problem is they never clean them. So they have about 3 g worth of fruit stickers, dust, random bits of cellophane and onion skin in them. So they're already starting out from a compromised position.
Morrisons are the absolute worst for this.
I know someone who developed a load of the underlying code. It's a lot of bodging, and sensors being ran past their nominal lifespan. Some of them just go a bit unreliable, and the error accumulate until it starts triggering errors.
what i mean with extra work is partially the weight thing, partially the fact that here there's usually 15-20 checkout things in larger stores, and no dedicated staff member at all unless it's busy.