this post was submitted on 14 Aug 2023
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I contribute to OS projects and work on one full time. EVERYBODY thinks that their obscure use case is the most common (not saying this is what you are doing).
We get users that are completely flabbergasted that our software doesn't offer some feature that is totally specific to their industry and has never been requested even once by anyone else previously. We'll show them our feature request form on our site where you can also view and upvote other requests, and point out that the feature they want has never been requested. They will literally come up with some bs excuse why that is and then insist that we get on it and build out this custom functionality that they need or else they're going to slander us on social media.
I understand the developer POV too. It's clear that getting the right config for most use cases is a UX problem, which may involve user studies, telemetry to be setup. Perhaps out of scope for most small scale individual projects.
Additionally, I also fully understand that many, if not most of these projects are hobby projects and expectations from users should align with the scope of the project and the resources committed. It's so easy to feel entitled and deserving of high quality projects but they are so time consuming.
My comments were not for those projects but rather mature ones. And contributing to the projects is often the most appreciated way when proposing changes.
In all cases, for any free project, it is always acceptable to answer that something is out of scope, that resources don't allow for the feature to be implemented or that additional help on implementing it are welcome.
People demanding something in exchange for nothing are obviously not the most welcome users :)