this post was submitted on 21 Jun 2024
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Firefox

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I know I can spoof my useragent, it's just ridiculous that such a massive app doesn't support an equally massive browser.

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[โ€“] MangoPenguin@lemmy.blahaj.zone 37 points 2 weeks ago (5 children)

I imagine the overlap of people who use Snapchat and people who use Firefox is pretty small, they probably see such a small amount of users with Firefox and they just decided not to support it.

[โ€“] kia@lemmy.ca 55 points 2 weeks ago (3 children)

In this day and age it's more work to explicitly not support a browser than it is to support it...

[โ€“] owenfromcanada@lemmy.world 16 points 2 weeks ago (1 children)

Sort of. I imagine the idea is they only need to test on Chromium-based browsers.

[โ€“] BluescreenOfDeath@lemmy.world 21 points 2 weeks ago* (last edited 2 weeks ago) (1 children)

So often just swapping the user agent from Firefox to Chrome makes these sites work flawlessly. So they're putting in extra code to detect Firefox and serve a "we don't support your browser" page when they could just... not. And if a user complains about X, they could say we don't test on Firefox, try on Chrome.

[โ€“] owenfromcanada@lemmy.world 13 points 2 weeks ago (1 children)

Yeah, but by putting up the "we don't support this" banner, they won't have to deal with the complaints in the first place.

It's also possible they want people to use Chromium for telemetry or other data-collection reasons, not sure.

[โ€“] AlecSadler@sh.itjust.works 2 points 2 weeks ago

I wonder if it's possible that they're paid money by Google to not support Firefox?

[โ€“] otter@lemmy.ca 8 points 2 weeks ago (1 children)

Another side I haven't seen mentioned

It might be easier to track users in Chrome. If even a few users open it in chrome instead of Firefox, that's a benefit for them

[โ€“] kia@lemmy.ca 2 points 2 weeks ago

Yeah, I'm sure Chrome works well with Google Analytics tools which seem to be on every site nowadays...

[โ€“] Truck_kun@beehaw.org 1 points 2 weeks ago

Toggle to the unsupported browser tab: https://www.pge.com/en/accessibility/supported-browsers.html

I can't imagine what possible decision led to this for a utility company used by millions.

[โ€“] thingsiplay@beehaw.org 9 points 2 weeks ago

I imagine the overlap of people who use Snapchat and people who use Firefox is pretty small

I argue it's 0, as it does not work.It's a joke, I know what you are meaning; you meant using both separately.


[โ€“] sunzu@kbin.run 2 points 2 weeks ago

Even if true, do you support this funnel approach?

yeah, snapchat is far from open source and privacy respecting ๐Ÿ˜‚

[โ€“] Evilcoleslaw@lemmy.world 1 points 2 weeks ago

Snapchat has been a shit company for years. They threatened to sue third party client developers for Windows Phone, they purposely degrade camera quality on Android, etc (For awhile on Android they were just screenshotting the viewfinder instead of actually using the camera APIs.)