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The real personality test
(lemmy.world)
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this post was submitted on 05 Apr 2024
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It sort of depends on the impact and stupidity of the problem.
If it’s a first time call, and I don’t really know if the problem is me or the company, the voice gets “I need a human” followed by “representative” if it pushes back. If it pushes back a second time, I start scatting and speaking gibberish into the phone, with random pauses built in, so the phone system has no hope of understanding anything I say.
If it’s a multiple call, dumb issue that’s clearly their fault, I immediately begin insulting the automated voice and demand to talk to a human. “I bet you’re running on a Pentium 2, you dumb fuck. Get me a human. You’re not qualified to open doors, let alone answer calls. I want a representative. You can be hacked with a cereal box whistle, you inadequate and poorly executed excuse for taking jobs away from people with families! Speaking of, get me a human, you scab!”
Usually I’m speaking with a raised voice, throwing ever more deranged statements at the bot. I don’t know if it helps, but I enjoy it.
I was trying to get help with something while setting up Windows, and getting increasingly frustrated with their stupid automated tech support (because evidently it’s literally impossible to speak to a human unless you’re a developer or something). I ended up cursing at it, and it stopped and went “Let’s keep this professional.” If anything that made me even more pissed off.
That is both hilarious and insanely annoying.
How about they keep it professional by having useful fucking help tools, and software that isn’t intentionally designed to be useless so it can extract ever-increasing amounts of personal information?
I digress, but you aren’t alone.
My employer - 50k MS licenses. We used to have a monthly get-together with a Microsoft customer experience person. About 200 of the mid-high level IT folks would chat, air their grievances, be given guidance, and occasionally have those issues referred on to other teams within MS as bug fixes, feature requests, etc.
Shortly after MS had that big layoff in early 2023 that took all of their training staff with them, they reassigned all their customer experience staff to other roles, and left our org with no ability to work with them on issues, other than the ‘feedback’ button on the apps.
In 2023, there were several instances where Microsoft sent emails to everyone in our org announcing features, or even just deploying things (like a ‘feature’ that exfiltrates company data to Microsoft’s AI service) without our IT execs knowing beforehand.
Whatever they are doing, it is clearly not being customer-centric right now.
That seems to be the way of the world, lately. Kill whole departments and just kinda hope stuff keeps working, and ignore it when it doesn't.