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https://twitter.com/TwitterSupport/status/1682501248334061572
Also many companies provide tech support via Twitter (e.g. PayPal).
I also wanted to add that ZSSK (Slovakian state-owned passenger train company) uses Twitter for reporting extraordinary events like trains being very late, cancelled, alternative bus transport (which can be pretty important as buses can't always get to each station), etc., but checking zssk.sk I noticed they switched from Twitter to Mastodon after these recent events.
I had a problem with my family account on Spotify and my options for asking for support were twitter dms or some meta stuff (Facebook dms?)
I was 🤏🏻 this close to cancel my account right there, but my partner still has social media accounts, so they solved it in my name.
Get a freaking email inbox…
Good thing they switched, want others to follow. From what i got especcially people in eurobean countries are hopping on mastodon