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Auditory torture
(lemmy.ml)
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this post was submitted on 28 Nov 2023
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I work in a doctor's office and have to listen to elderly women yell at the automated system to attempt to get rides back home, as offered by ~~Medicare~~ an assistance program. On speakerphone.
Nothing is more soul crushing than listen to an 80 year old woman spend 10 minutes shouting commands to a phone robot and then be confused and tell the robot it has the wrong address and end the call, then need to restart the whole thing.
I had 4 of them today.
Medicare doesn't offer non-emergency transportation to or from doctors offices...
I don't know what to tell you, these women all get assistance and they're all calling the same line, and all of them are bitching about the government services and that Medicare needs to do more. Maybe it's some local program that only Medicare eligible patients can use. I just wish they'd have actual reps instead of putting technologically illiterate people through five layers of automated systems
It's also possible it has nothing to do with medicare, but they don't know that. Only that they get medicare, and can use this service.
100% plausible and most likely. They're already so damned confused.
If they qualify for assistance then I'm guessing it's a medicare-medicaid sponsored plan instead of pure medicare. I absolutely agree the automation needs to be way better if they don't have reps available though!
Texas has a medicaid transportation program. https://www.hhs.texas.gov/services/health/medicaid-chip/medicaid-chip-members/medical-transportation-program