this post was submitted on 17 Jul 2023
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I am mostly just familiar with Kroger's LP, but in my experience their loss prevention is pretty ineffective. They have a lot of cameras installed, but they aren't being constantly monitored. There are actually only a handful of loss prevention personnel, and they spend the majority of their time walking around in stores. They will occasionally catch someone trying to steal a whole cart of groceries or a kid stealing a pair of earbuds. The majority of theft is actually either at self-checkouts or people walking out the doors with pockets full of merchandise. There are also people who regularly get caught stealing, and loss prevention will always keep an eye out for those people.
I didn't work in loss prevention, but I would occasionally have to review security footage in the security office. The cameras, even in the newer stores, were pretty low resolution and had a lot of blind spots. They are put there as a deterrent more than anything else.
I assume Walmart probably has better loss prevention than Kroger, so you could be correct. Though, I doubt all Walmart stores have AI SCO tracking or 360-degree-recording cameras.
My experience is as a manager in three different high-loss stores in a metropolitan area. I assure you, the cameras are very good.
Now, when you're zooming across an entire store the image does "bounce" up and down a bit, but it's still good quality.
With the AI, I think it's still in development. Again, it isn't used as a primary means of apprehension, but it's definitely a tool in the arsenal.