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I get this kind of shit dealing with LG and Samsung support too. It's like customer experience doesn't matter in this day and age. They've cornered the market
DeWalt too. Got a table saw that shipped with a broken part, and their contact us form was broken. Eventually gave up and bought a replacement part off Amazon. Someone got a promotion for reducing claims.
Home Depot as well. I ordered a custom door that arrived 2 inches too short, only realized it when I got home (should've checked in the store I'll admit). Called to get it replaced, manager said no due to "buyer's remorse." They ended up refunding it when I initiated a chargeback.
If you can document the issue, how could they deny you like that. Are they claiming you took it home and cut it to then try to get a refund?
In Canada buyers remorse is a valid reason for return. I'm pretty sure you get 2 weeks.
Even on custom order items?
I'm totally wrong. Its for door to door salesmen I guess
There's a 30 day return policy buying from stores, I guess I thought they were both the same thing. No word about custom stuff. As a custom fabricator I'd want them to buy the materials at least.
I googled it and this is the source I found https://www.spergel.ca/learning-centre/general/buyers-remorse-laws-how-they-can-save-you-from-debt/
Here's the government page- https://www.ontario.ca/page/your-rights-under-consumer-protection-act
Quite specific.
Home Depot hasn't changed. It's been a shit hole since its inception.
Fucking UPS with the same garbage, the form for changing your address was broken and would display an error, the phone call support refused to help and told me to "just use the online form". I wocked around it by opening the form, pressing the back button, opening it again, and then it would display properly... Just to change a single fucking number in the apartment unit category. Those are 2 hours of my life I'm never getting back.
Yeah, broken support needs to be illegal. You can't even do a credit card charge back sometimes because you've had an item too long.
I've had only 1 interaction with DeWalt so far on a defective battery that was still under warranty and was actually impressed.
Used the contact form and exchanged 2 or 3 emails with service rep on a Saturday and had a new battery the following week
All companies are shit. I think companies in general should be fucking banned.
Customer experience jobs are often sent off-shore or cut entirely. Executives see it as a cost-saving measure.