this post was submitted on 17 Oct 2023
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My dentist has started texting about appointment reminders and reschedules. It's an automated system but also a person can manually jump into the conversation. I love it because it means I don't have to talk to them on the phone.
I give the phone call or text option at my work, and I don't believe I have a single client who prefers a phone call, which is great because, yeah same
I prefer the phone call if the place will leave a message which I find not to happen.
If it could be a voice mail message, then it would rather be a voice message (higher quality, more convenient controls). If it's a short and concise voice message, it would rather be a text message.
Most people, given the previous analysis, prefer to not leave the voice mail and just text instead.
Short/concise voice messages are nice and all until they say some shit like:
"Hello, can you please call back? Thank you."
well if im available I prefer to talk and the voice mail is if im not. I would far prefer an email over a text message and even over a voice call if the email will be responded to but everyplace likes to use do not reply garbage.
E-mail is a much more common vector of scam and phishing attacks. That's why there's a high prevalence of do not reply. But most businesses would have a more official and certified webpage to interact with customers.
I mean I get plenty of scam text messages but my email has a more robust detection and filtration system. I really do not see text as a win for that scenario.
Basically our entire healthcare system has had that for years. We can't reschedule with SMS though. Sometimes clinics support rescheduling via the national E healthcare service, though.
I’m in the uk and rescheduled an appointment at a large hospital via text with an automated system a couple of weeks ago. It was great!