this post was submitted on 09 Oct 2023
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[โ€“] emptiestplace@lemmy.ml 1 points 9 months ago (1 children)

No, that definitely isn't its usual purpose. We do it to soften otherwise mechanical interactions where there is no expectation beyond the exchange of information required to facilitate a transaction.

[โ€“] Laticauda@lemmy.ca 1 points 9 months ago

Small talk serves multiple purposes, it does both things, not just one or the other.