Canada

Let's be honest here. Anyone who expects CT to do anything over the barest legal minimum is delusional. That the head office coughed up the $5K this poor soul spent on the car is as close to an admission of greedy guilt as you'll ever get from a corporation without a legal gun to their head.

And lest you think me just a hater, when I was younger I went to CT faithfully, resulting in: an AC/Delco alternator being bodged onto my Celica, my 1/2" ventillated rotors being replaced by 1/4" unventillated on my Monza, losing a hubcap and putting a tire on backwards on my Corolla, and flat out refusing to touch my brakes on my Chevy G-20. They are consistently the worst place for service in the country.

Canadian Tire

Eyuuuup, there's your problem right there.

I once read on the big Canadian Tire sign: "HIRING AUTOMOTIVS TECHS / NO EXPERIENCE NECESSARY"

Yeah, no thanks.

In the Vermont rust on the frame / bummer is an automatic fail on the yearly inspection. I find it hard to believe it isn't the same in Canada

In the Olden days they were good, and had awesome tool selections, now it is like a dollar store and hardly any auto tools. The had a great loan a tool program so you could borrow a rarely used tool. They still have it as a policy but a friend said the staff were trying to deny him a return of the tool saying he bought it no refund on deposit. So they are absolutely shitty these days. Whole store devoid of staff and using face recognition cameras to try to deter theft, rather than having staff.