what did Steve Jobs even do except for management and marketing, and why does he then get the praise for the hardware/software???
this post was submitted on 27 Dec 2024
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Fake and gay. They will never say your device has parts missing since they know most customers aren't that stupid. They most of the time say you have water damage or it's too old for repair.
The Apple Genius Bar sucks ass. But let's not pretend like any of the other big tech companies do any better. At least Apple has a physical store where they can fuck you over in person. Try getting Samsung shit repaired. In most countries they let a 3rd party company do the handling and repairs and you can't visit that company. You have to send it in and if they deem your device unrepairable or "not" broken they send it back and you have to pay for shipping both ways even if the device falls under warranty and sometimes they send it back more broken then when it left your hands. While communication happens solely trough email.
I worked the Genius Bar for 3 years and only left a couple of years ago.
I can tell you without a shadow of a doubt, in the UK at least, that there is no lying going on. We don’t care about upselling you anything. If we can repair your phone or replace the battery we will.
The reason we decline for say water damage or unauthorised repair is because they want to guarantee the repairs with a warranty and that is hard to do when it has been water damaged or someone else has been in and maybe fucked something up.
Plenty of shit Apple do wrong but the service here is top notch compared to any other manufacturer.
Plenty of shit Apple do wrong but the service here is top notch compared to any other manufacturer.
I don't understand how this can ever be argued when apple's record against consumer's right to repair is like a dictator's record against their own people.
Is this a case of "Yeah, he killed millions of citizens, that's true. But he really developed infrastructure"?
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Can confirm for America too—I worked there also and saw the same. There are moisture indicators inside the device that the phone owner can’t see, and if those are triggered, then it could have done microscopic damage to the internal components. If Apple fixes it and it dies a week later from water damage, the customer will blame Apple, so they choose to replace the unit when they see the indicators have been triggered.
“Missing parts” is not a likely phrase they would have ever used.
There was a scandal years ago because the moisture indicators were found to be wildly over-sensitive, and changing colour in inappropriate situations, e.g. it being a bit humid because it was raining, being in someone's pocket when their clothes were a little too warm so they sweated, or having been brought into a bathroom within a couple of hours of someone showing. Some were already showing water damage immediately after leaving the Apple Store when journalists investigated.
If the Genius Bar staff are told the water damage indicators indicate water damage, then they don't have to lie to say they can't repair a phone. If some percentage of phones have indicators that simply don't work correctly, then people will have repairs rejected when they know their phone's never been near water, so it'll look like the staff are lying.
The situation must have improved because this was headline news years ago and I've not seen it mentioned since, but even if it's a fixed problem, it still gave Apple a reputation for refusing to do repairs for nonsensical reasons.
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Non-related but pretty nice. Broke my pixel 6a screen. I could pay 200 euro to repair shop or order a new screen with in this case ifixit for 110 euro and get all the tools required. Went with the second option and got the satisfaction of replacing my own screen. Worked out perfect and got an official screen. Can't do that with all phones but pretty nice option imho.
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Real story: A friend of mine used his iPhone on his motorcycle and it messed up the OIS. He went to Apple, said they wouldn't fix it. He went to a third party and they told him they basically have to beg Apple to fix it and get parts so he'd have to leave his phone for a week to MAYBE get it fixed by the grace of the big fruit. He bought a new iPhone. I still don't understand why.
Get your friend a dampener for their bike. Check out QuadLockCase.com for one example.
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Apple absolutely does NOT slow old phones when they send out new updates. Anymore.
/s
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Ascend to Fairphone
While I get and applaud the mission of the Fairphone, there are some serious compromises you have to make spec-wise to be on it.
Even in the greentext, dude paid $60, not bad for + ~3 years of life. Your run of the mill Android will probably be cheaper as significantly less "part serializing" bull happens on the android side
It's not worth the power-handicap they shove in that thing.
"Power handicap" compared to what like a 2k phone? My almost 4.5 yo Pixel 4a is still doing fine in terms of specs. Only the battery is junk by now. I don't need a phone that is more powerful and more expensive than my freaking PC, I just want one that does not make replacing the battery a huge pain in my ass.
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Writing on a Fair phone 4 it's amazing to easily replace stuff that breaks but they need to seriously sort out their software side never had a glitchier phone.
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Apple a bad company? Really? I neeeeever eeeeever heard anything bad about aaaaaple.
No shit Sherlock, it'd obvious AF. It's one of the wealthiest companies in the world. They didn't get all that money with honesty. Child labor, slave labor, ripping off consumers, creating a whole new level of corporate greed. Apple is as evil as you can get. Just like Nvidia, Shell, Google, Nestlé, etc.
When Apple can't exploit poor minorities with targeted ads, things will get better. Probably the most overvalued company out there rn. People don't realize how much Apple does to keep their pop culture status. It's getting harder an harder to maintain, but it will never truly go away.