I'm in no way an expert, but I'd try to maybe change the sim card? Or maybe just change it from slot (if the phone has two of them as I think it has).
this post was submitted on 21 Jun 2023
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Asklemmy
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Try to disable battery saver mode on her phone
I've already checked, battery saver mode was never on.
Try to set "Unrestricted" mode for your messaging app
Maybe a dumb question, but have you tried restarting it? I had a phone a few years ago that would suddenly get terrible reception every couple of days and it was always fixed by rebooting.
Yeah, we've actually tried restarting the phone several times and it never fixed the issues. She's starting to think it's a problem with everyone else's phones.
Also, I edited the post in case your response would have been different.
Hm, does this happen on both Wifi and mobile data?
I'm actually not sure. Her previous phone and my current phone both have the option for calling and texting through both WiFi and data but her new phone doesn't have the option for either, so I have no idea what it's using.
Can't you just turn mobile data off to test it?
I turned both off and the texts still went through, which means that it's probably using data. Assuming it works the same way that my phone does.
Maybe you can test if the issue persists with a different sim card. If not, the fault is with either the card or the provider. If the issue persists, I'd start by backing everything up and resetting it to factory settings. If the issue survives the reset, it's most likely a warranty issue.