this post was submitted on 01 Aug 2024
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Mildly Infuriating

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Tax Act sends multiple promotional emails daily. Attempting to unsubscribe does nothing, and I've tried for months.

Finally, today, I opened the browser dev console and see that it's throwing JS errors when you attempt to save. I'm 100% sure this is a feature and not a bug. The only other way they will remove you is by writing a physical letter and mailing it out to them.

Moral of the story: Do not use TaxAct. Fuck Tax Act.

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[–] unpopular@lemmy.world 52 points 2 months ago (2 children)

Time to start marking them as spam and hurting their sender reputation.

[–] ptz@dubvee.org 17 points 2 months ago* (last edited 2 months ago)

I run my own email, so I'm basically reporting it to myself lol (though Spam Assassin does train from the spam folder).

I did finally just setup a filter rule to send those directly to spam after checking back to see that the actual, tax-filing emails come from a different address.

But yeah, if you get those to gmail or somehwere, definitely report them as spam.

[–] lemming741@lemmy.world 37 points 2 months ago
[–] MangoPenguin@lemmy.blahaj.zone 23 points 2 months ago

Moral of the story: Do not use TaxAct. Fuck Tax Act.

I got a letter about a class action lawsuit against them for giving my data to Facebook and Google, so yes I agree.

[–] Blue_Morpho@lemmy.world 23 points 2 months ago* (last edited 2 months ago) (1 children)

The only thing I miss about my time as president of an ISP was being able to DOS companies like this without repercussions. I'd feign ignorance when the tech support calls would eventually escalate to me because an IT VP wanted us to stop because their email server was crashing.

[–] ptz@dubvee.org 17 points 2 months ago

That's so BOFH, and I love it.

[–] grue@lemmy.world 19 points 2 months ago* (last edited 2 months ago)

To use an "unsubscribe" function is to do the sender a courtesy -- it behooves them to have it work properly because it exists for their own benefit. But hey, if they'd rather you just mark them as spam and fuck over their reputation instead, who are you to argue?

[–] aaaaace@lemmy.blahaj.zone 16 points 2 months ago (1 children)

Find their sales email and set up an auto forward.

[–] elvith@feddit.org 3 points 2 months ago (1 children)

I did that once with another company. The result was that I got an abuse complaint from them and my domain got on a spam blacklist for a while.

Since then, for such mails it’s only abuse reports and sinkhole their domain if possible.

[–] aaaaace@lemmy.blahaj.zone 1 points 2 months ago

I haven't been put on an rbl.

[–] krnl386@lemmy.ca 12 points 2 months ago (1 children)

https://www.spamcop.net/anonsignup.shtml

I’ve been using them to report spammers (including companies who can’t be bothered to fix their mailing list unsubscription mechanisms). It works by parsing mail headers, identifying the origin of the email and submitting email abuse reports to the operators of the relays that processed the unwanted email.

[–] ptz@dubvee.org 5 points 2 months ago

Oh, nice. Will check that out.

I run my own mail server, and I can train on identified spam, but I'm not large or important enough to really have my spam reports honored by any major players/filters.

That sounds like it may fill that gap. thanks!

[–] cybervseas@lemmy.world 6 points 2 months ago

Tax Act is not a class act.

[–] pdxfed@lemmy.world 6 points 2 months ago* (last edited 2 months ago) (2 children)

Tax act used to be good. TLDR, tried to sell to HR Block, then appointed Intuit(TurboTax) Ex CEO as president. Scalping of value and enshittification continued:

"...In October 2010, H&R Block said it would pay $287.5 million in cash to acquire the parent firm of TaxAct.[3] In May 2011 the U.S. Department of Justice attempted to stop the acquisition in an antitrust lawsuit.[4][5] In November 2011, a federal judge sided with the Justice Department, and both companies mutually terminated the contract.[6][7]

In January 2012, 2nd Story Software was sold to Seattle-based Blucora (formerly Infospace, Inc.) for more than $287 million.[8][9][10] In 2013, the name was officially changed to TaxAct Holdings, Inc. Subsequently, in October of the same year, TaxAct acquired Balance Financial, the company that specializes in personal finance tools and services.[11]

In 2018, former Intuit executive Curtis Campbell was appointed as the President of the company.[12]

In November 2022, private equity firm Cinven agreed to acquire TaxAct for about $720 million. Cinven announced it would combine..."

[–] ptz@dubvee.org 2 points 2 months ago (1 children)

In November 2022, private equity firm....

Ah, there it is. Was trying to pinpoint the year it went to crap, and that sounds about right. I don't remember being annoyed with it until very recently, so that checks out.

[–] pdxfed@lemmy.world 2 points 2 months ago

They used to be competitive and I used them 10+ years ago then suddenly their rates were crazy and I've been using freetaxusa ever since. ~$15 for state and federal

[–] possiblylinux127@lemmy.zip 1 points 2 months ago (1 children)

It is owned by Intuit which is scummy company

[–] pdxfed@lemmy.world 1 points 2 months ago

No it's not owned by them. Yes Intuit are scummy.

[–] tal@lemmy.today 6 points 2 months ago

"Tax Act" sounds suspiciously similar to "Cat Facts".

[–] TheRaven@lemmy.ca 5 points 2 months ago

https://simplelogin.io/ There are other services like this too. Create a separate email address for every service and forward it to your real one. If one of them won’t stop sending emails you don’t want, just turn off that email address.

[–] 2xsaiko@discuss.tchncs.de 5 points 2 months ago (1 children)

Faulty unsubscribe link will make me instantly black-hole your domain. Less hassle that way. Did the same to Adobe when I got ad mails from them for some reason that also had a broken unsubscribe link.

[–] nucleative@lemmy.world 3 points 2 months ago

Also any prompt to "login" and "manage email settings" after clicking the unsub link