In other news, the sky is blue
this post was submitted on 10 Jul 2024
976 points (98.8% liked)
Technology
60070 readers
3570 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 2 years ago
MODERATORS
could have told you this considering they also hated the days of "press or say your issue now".
But to be fair, most AIs surveyed thought it was great!
Real people are always going to be superior when HELPING people.
Anyone who ever tried to solve any problem and gets stupid responses on ai chat instead of making it easy to reach a real person that can solve it in seconds knows the pain.
I would like it if it actually did something for me, (like automatically doing x, y, or z to my account on the backend based on my request) but instead it just feels like every one of the "AI-Powered" support bots is designed to try and make it as hard as possible for me to actually get anything done.
Give it a few years of us shoving this down their throat and they'll be stockholm syndromed into loving it!
-- Large Corporate CEOs, probably
An exceptionally well trained AI customer service has the potential to be amazing.
I only call or try to chat/email with customer service if something has gone way wrong - like outside the typical customer service capability of assistance.
If an AI can realize that my problem is human worthy and escalate it faster, that would save me time in the chat queue talking with someone who barely knows my native language.
Alas, AIs will be poorly trained, so the bad-english CS reps will still be right behind the AI interface waiting for me.
load more comments
(1 replies)
Automated customer service is fine as long as your customers are also automated.
Indian customer service are already like a lower quality AI service 🤭
load more comments
(1 replies)
Y'all do understand that customer service is not there for the "service" part ;)
Honestly, I've used some pretty decent AI chatbots. They can help you with basic questions and contact you with a human for things that require it or if you ask for it. Chatbots that don't let you talk to a human on the other hand, those are awful.