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Why does the drive thru operator change back and forth during my order? (midwest.social)

submitted 1 year ago by Edgarallenpwn@midwest.social to c/asklemmy@lemmy.ml

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I just had two people take my order in a drive thru. They alternated every question. First person welcomed me and asked what I wanted. The next person asked what size and drink I wanted. The first person came back on and asked if I wanted any cheese sauce then the second person came back on and told me the price. When I got up to the window the 2nd person was the one working the register. This happens from time to time at different places when I get lunch but I can't figure out why it is done.

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[–] JCPhoenix@beehaw.org 3 points 1 year ago

I don't know if this is everywhere, but some of the McDonalds locations around me do have some kind of Alexa-like voice in the drive-thrus. Like those automated phone systems. I'm assuming it's actually taking the order and not just being listened to by staff who are actually inputting the orders.

So yeah, it's already here.