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Why does the drive thru operator change back and forth during my order? (midwest.social)

submitted 1 year ago by Edgarallenpwn@midwest.social to c/asklemmy@lemmy.ml

13 comments fedilink hide all child comments

I just had two people take my order in a drive thru. They alternated every question. First person welcomed me and asked what I wanted. The next person asked what size and drink I wanted. The first person came back on and asked if I wanted any cheese sauce then the second person came back on and told me the price. When I got up to the window the 2nd person was the one working the register. This happens from time to time at different places when I get lunch but I can't figure out why it is done.

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[–] bob_lemon@feddit.de 4 points 1 year ago (2 children)

At this point, they might as well use an AI assistant instead.

[–] jamiehs@lemmy.ml 4 points 1 year ago (1 children)

I eat Taco Bell occasionally and I do like their system. Order on the app, use Apple Pay/Google Pay to actually pay for it in advance; roll up to the drive thru and give your name; drive forward and get food.

It’s the most frictionless fast food experience I ever had ever had.

[–] BackOnMyBS@lemmy.world 1 points 11 months ago (1 children)

That sounds pretty neat, but I personally don't want anymore apps on my phone. I wish that I could trust companies to not access my information. It's not like I'm big on privacy, but I know that companies are short-sighted and will do whatever they can to increase their quarterly profits at any legal expense. Since I don't want to spend my time trying to figure out which apps are using my data and how, I just avoid installing them to begin with. I also don't eat fast food enough to have all of these apps installed, so it's not like I'm missing out on a major convenience. This concludes my unsolicited Ted Talk.

Sir, this is a Wendy's.

[–] jamiehs@lemmy.ml 2 points 11 months ago

Yeah I feel the same.

So at least on an iPhone (I think Android does this too if I recall from when I had my Pixel 3XL) the payment uses a one-time use card number if you use Apple Pay; I didn’t have to sign up for an account, and the Taco Bell app only has my email & first name (pretty sure you can give a fake email too as it asks you to enter name/email each time if you have no account), and that’s it. The friggin’ Taco Bell app has less of my data than most apps actually.

I actually installed it as a joke (my wife hates Taco Bell), and ended up liking the ordering process, go figure… it’s fun for a once in a blue moon fast food order.

[–] JCPhoenix@beehaw.org 3 points 1 year ago

I don't know if this is everywhere, but some of the McDonalds locations around me do have some kind of Alexa-like voice in the drive-thrus. Like those automated phone systems. I'm assuming it's actually taking the order and not just being listened to by staff who are actually inputting the orders.

So yeah, it's already here.