this post was submitted on 22 Sep 2023
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Voice calls don't have the same costs for everyone. I've worked in tech support, taking calls all day, and that shit wore on me. Dealing with text is just lower cost, at least for me. Pretty ableist to just declare one medium the one true medium, all others are a sign of ineptitude.
Might be worth noting, also, that an earlier generation said the same goddamn thing about phone calls, as compared to F2F interactions.
Somehow, the tune always changes, but the dance steps remain the same.
I've worked on the phone too and it wore on me too. But I guess I just don't think of calls with friends or family as being on the same level as calls with customers?