this post was submitted on 07 Apr 2025
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Yeah, seeking support is notoriously difficult. Everyone working in IT knows this. I feel with open-source, it's more the projects which aren't in a classic Free Software domain, who attract beggars. For example the atmosphere of a Github page of a Linux tool will have a completely different atmosphere than a fancy AI tool or addon to some consumer device or service. I see a lot of spam there and demanding tone. While with a lot of more niche projects, people are patient, ask good questions and in return the devs are nice. And people use the thumbsup emoji instead of pinging everyone with a comment...
I feel, though... I you're part of an open source project which doesn't welcome contributions and doesn't want to discuss arbitrary user needs and wants, you should make that clear. I mean Free Software is kind of the default in some domains. If you don't want that as a developer, just add a paragraph of text somewhere prominently, detailing how questions and requests are or aren't welcome. I as a user can't always tell if discussing my questions is a welcome thing and whether this software is supposed to cater for my needs. Unless the project tells me somehow. That also doesn't help with the beggars... But it will help people like me not to waste everyone's time.