Our hardware failed this morning and we're stuck waiting on OVH to investigate the support ticket I filed. They claim their support is 24/7 but live chat / phone is just business hours, so worst case we might be down until tomorrow =(

https://status.lemmy.ca/ has an update, but not much to say really except "It's down until it's not"

Edit: I'm assuming we're down until I can call / chat with them first thing in the morning, so expect to be back up early tomorrow (depending on how long the parts replacement takes).

Edit 2: I called them when I woke up at 6:30 PST and hopefully they'll fix it soon now....

[–] Brewchin@lemmy.world 15 points 3 days ago (1 children)

They claim their support is 24/7 but live chat / phone is just business hours

It's increasingly common for "24x7 support" to mean access to their KB/FAQ and the ability to raise a ticket, while the actual support is a skeleton crew working regular hours.

Not unlike "your call is very important to us..." 😅

[–] AnUnusualRelic@lemmy.world 8 points 3 days ago

You can send us email at any time of day or night!

[–] Bakkoda@sh.itjust.works 31 points 3 days ago

Just changed all my maintenance messages to

It's down until it's not

[–] JohnnyCanuck@sh.itjust.works 7 points 3 days ago

Thanks! I'll bookmark that.