Asklemmy

43744 readers

1126 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
!lemmy411@lemmy.ca: a community for finding communities

~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~

founded 5 years ago

MODERATORS

Be honest: have you ever lost your temper with a customer service rep? And did it ever help? (lemmy.world)

submitted 3 months ago by _pete_@lemmy.world to c/asklemmy@lemmy.ml

64 comments fedilink hide all child comments

I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)

Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.

Have you ever lost it with a rep? What happened? and did it ever help push things along?

you are viewing a single comment's thread
view the rest of the comments

[–] ICastFist@programming.dev 6 points 3 months ago (1 children)

Can you file a complaint straight to a regulatory agency? In Brazil, thankfully, whenever ISPs or telcos give you too trouble, you can simply complain straight to ANATEL (Brazil's telecom regulator agency), saying what you're trying to do and which, if any, protocol ID (you get one whenever you get on line with their customer ~~blockage~~ service) you've had. Companies will reply and fix the problem the next day.

[–] FollyDolly@lemmy.world 4 points 3 months ago

This is what I did, except I'm in the USA. I had to contact the FCC directly because my phone and internet provider just pretty much quit working. Turns out they were doing repairs in our area and just didn't tell anyone to expect interruptions. If your ISP won't take you seriously now, they will if you file an informal complaint with the FCC or other comparable agency.