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An angry admin shares the CrowdStrike outage experience (www.theregister.com)

submitted 3 months ago by lemmee_in@lemm.ee to c/technology@lemmy.world

137 comments fedilink hide all child comments

IT administrators are struggling to deal with the ongoing fallout from the faulty CrowdStrike update. One spoke to The Register to share what it is like at the coalface.

Speaking on condition of anonymity, the administrator, who is responsible for a fleet of devices, many of which are used within warehouses, told us: "It is very disturbing that a single AV update can take down more machines than a global denial of service attack. I know some businesses that have hundreds of machines down. For me, it was about 25 percent of our PCs and 10 percent of servers."

He isn't alone. An administrator on Reddit said 40 percent of servers were affected, along with 70 percent of client computers stuck in a bootloop, or approximately 1,000 endpoints.

Sadly, for our administrator, things are less than ideal.

Another Redditor posted: "They sent us a patch but it required we boot into safe mode.

"We can't boot into safe mode because our BitLocker keys are stored inside of a service that we can't login to because our AD is down.

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[–] gravitas_deficiency@sh.itjust.works 117 points 3 months ago (3 children)

Lmao this is incredible

Another Redditor posted: "They sent us a patch but it required we boot into safe mode.

"We can't boot into safe mode because our BitLocker keys are stored inside of a service that we can't login to because our AD is down.

"Most of our comms are down, most execs' laptops are in infinite bsod boot loops, engineers can't get access to credentials to servers."

N.B.: Reddit link is from the source

I hope a lot of c-suites get fired for this. But I’m pretty sure they won’t be.

[–] MagicShel@programming.dev 86 points 3 months ago

C-suites fired? That's the funniest thing I've heard yet today. They aren't getting fired - they are their own ass-coverage. How can they be to blame when all these other companies were hit as well?

I guess this is a good week for me to still be laid off.

[–] CodexArcanum@lemmy.world 78 points 3 months ago (1 children)

Our administrator is understandably a little bitter about the whole experience as it has unfolded, saying, "We were forced to switch from the perfectly good ESET solution which we have used for years by our central IT team last year.

Sounds like a lot of architects and admins are going to get thrown under the bus for this one.

"Yes, we ordered you to cut costs in impossible ways, but we never told you specifically to centralize everything with a third party, that was just the only financially acceptable solution that we would approve. This is still your fault, so we're firing the entire IT department and replacing them with an AI managed by a company in Sri Lanka."

[–] Evotech@lemmy.world 6 points 3 months ago

Stupid argument though, honestly just chance that crowdstrike was the vendor to shit the bed. Might aswell have been set. You should still have procedures for this

[–] SkybreakerEngineer@lemmy.world 28 points 3 months ago

Fired? I hope they get class-actioned out of existence as a warning to anyone who skimps on QA