this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 5 months ago by neme@lemm.ee to c/technology@lemmy.world
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[–] sugar_in_your_tea@sh.itjust.works 3 points 5 months ago

Yup. I'm pretty good at avoiding talking to people, yet I've needed to call in a few times recently for stuff I should've been able to handle online:

  • report fraud
  • cancel credit card
  • report internet outage
  • buy insurance

If they want to save money on customer support, make the customer support less necessary to get routine tasks done...