this post was submitted on 10 Jul 2024
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Yeah that’s an excellent point. Older generations still prefer phone calls but I imagine increasingly the only people who want to call will be the people who can’t fix their issue via an automated system.
Yup. I'm pretty good at avoiding talking to people, yet I've needed to call in a few times recently for stuff I should've been able to handle online:
If they want to save money on customer support, make the customer support less necessary to get routine tasks done...