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McDonalds removes AI drive-throughs after order errors
(www.bbc.com)
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this post was submitted on 18 Jun 2024
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I feel like there should be some more... productive way to deal with the situation.
At least for calling a business, how about a law which requires companies who use automated phone services to send you to an actual person when pressing 0. Standardize the number to press and make it a requirement during business hours. It sucks getting trapped in an automated phone answering service when you 100% know that it can’t help you, only a customer service representative is able to deal with your situation.
The difference between what you want vs. what they are willing to provide is... their profit margins:-(.