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205

Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts, Leaked Contract Shows (www.404media.co)

submitted 4 months ago by esaru@beehaw.org to c/technology@beehaw.org

11 comments fedilink hide all child comments

The contract requires repair shops to "immediately disassemble" devices that have parts "not purchased from Samsung."

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[–] fiercekitten@lemm.ee 23 points 4 months ago (5 children)

I stopped buying Samsung products a decade ago after getting a midrange Samsung smartphone that never got an OS update and had glaring bugs that never got fixed, as well as having bought a new Samsung refrigerator that would make an extremely loud bang sound every couple of hours because of a design flaw in the water line that goes to the freezer to make ice cubes.

I owned other Samsung products that also had problems, but these two cheesed me off the most.

Over the years I have read about problem after problem people have had with Samsung appliances, and problem after problem with Samsung smart phones. Samsung has been downright user-hostile to their phone customers for a while now.

Fuck Samsung.

[–] dan@upvote.au 7 points 4 months ago (1 children)

Samsung have gotten better with updates. In 2021, they promised all new models would receive four years of updates (which helped the industry because other brands started matching them), and they bumped it to seven years with this year's S24 series.

Samsung and LG appliances are interesting things. Some are horrible like their fridges (which are some of the worst available today), but some are fantastic like LG's washing machines (which rank #2 in reliability behind Speed Queen).

[–] MagicShel@programming.dev 4 points 4 months ago

I have a Samsung fridge I'm happy with but I specifically avoided the in-door water/ice dispenser because I've heard awful things about them.

[–] orca@orcas.enjoying.yachts 5 points 4 months ago

Their TVs are a pain in the ass too. The UI can be annoying and sluggish, sometimes requiring a hard reboot to get it to sort itself out.

[–] ShepherdPie@midwest.social 4 points 4 months ago* (last edited 4 months ago)

Their entire product line really went to shit around 2015, whether you're talking about phones, TVs, or appliances. Now they just skate by on their previously good reputation and intertia.

[–] hellequin67@lemm.ee 3 points 4 months ago

The only saving grace with Samsung washing machine was it had two years of warranty and after about the 6th repair in just over 14 months the retailer swapped ot for another brand.

Typing this on a S24 Ultra and have numerous tvs but will shy away from any elctro domestics in the future.

[–] esaru@beehaw.org 3 points 4 months ago* (last edited 4 months ago)

I stopped buying their phones when they started trying to get control over the hardware I paid for.