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Google Cloud accidentally deletes a financial institution account due to ‘unprecedented misconfiguration’ (www.theguardian.com)

submitted 6 months ago by Moonrise2473@feddit.it to c/technology@lemmy.ml

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A week of downtime and all the servers were recovered only because the customer had a proper disaster recovery protocol and held backups somewhere else, otherwise Google deleted the backups too

Google cloud ceo says "it won't happen anymore", it's insane that there's the possibility of "instant delete everything"

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[–] MossyFeathers@pawb.social 144 points 6 months ago* (last edited 6 months ago) (3 children)

They said the outage was caused by a misconfiguration that resulted in UniSuper’s cloud account being deleted, something that had never happened to Google Cloud before.

Bullshit. I've heard of people having their Google accounts randomly banned or even deleted before. Remember when the Terraria devs cancelled the Stadia port of Terraria because Google randomly banned their account and then took weeks to acknowledge it? The only reason why Google responded so quickly to this is because the super fund manages over $100b and could sue the absolute fuck out of Google.

[–] Pechente@feddit.de 53 points 6 months ago (1 children)

This happened to me years ago. Suddenly got a random community guidelines violation on YouTube for a 3 second VFX shot that was not pornographic or violent and that I owned all the rights to. After that my whole Google account was locked down. I never found out what triggered this response and I could never resolve the issue with them since I only ever got automated responses. Fuck Google.

[–] Bitrot@lemmy.sdf.org 16 points 5 months ago

This sort of story is what made me switch away from Google Fi and ultimately mostly degoogling. Privacy was a big part later on, but initially it was realizing that a YouTube comment or a file in my drive could get my cell service turned off.

[–] umbrella@lemmy.ml 3 points 5 months ago* (last edited 5 months ago)

one of my accounts was locked for no reason once. i apparently did well to not trust important data to them anymore.