this post was submitted on 08 May 2024
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Technology

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Amazon Customer Service has become awful (www.dedoimedo.com)
submitted 2 months ago by Imhotep@lemmy.world to c/technology@lemmy.world
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[–] alienanimals@lemmy.world 18 points 2 months ago

Many corporations simply see customer support as a department that generates 0 revenue and costs them money.

They try to bring those costs down by off-shoring support, using AI, simply not having support, etc. These companies trade the good will of customers, the livelihoods of their employees, and the larger economy all for their short term greed. Line must go up this quarter.