Case in point, I purchased a fountain pen a decade ago, and started to leak (a crack around the threads) a few year back. The company is known for its lifetime warranty and good customer service, as per the warranty, it said if the product is defective (which I believe leaking pen body is), I am entilted for a replacement part or a new model of the same price if the pen is no longer in production. I reached out to customer service and was told, they can't supply a replacement part because the pen is no longer in production and I'm not entitled to a new model because they doesn't deem a leaking body a defect.

[–] theOneTrueSpoon@feddit.uk 10 points 3 months ago (1 children)

they doesn't deem a leaking body a defect

Does that mean they purposely design their pens to leak? If it's not a defect, it must be by design, right? Unless the user did something to break it, accidentally or otherwise

[–] TwinTusks@bitforged.space 6 points 3 months ago* (last edited 3 months ago)

I believe they just chalked it up as normal wear and tear.

Update: The leak is from the threads where the pen cap screws on the pen, there is a argument here as to I twist it too tight, and over the years there developed a crack. You can barely see the crack, but its enough for the ink to leak bleed through.

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