this post was submitted on 06 Mar 2024
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Technology
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It's insane. The documentation is often times half accurate and feels like navigating a minefield of half truths, depreciations and context clues to find the solution to problems.
YES! So true.
Many times something doesn't work, you log a ticket and they're like "according to the docs it should work so you're doing something wrong" and you get into an endless loop of providing logfiles and doing random updates because really their 'premium' support (which isn't even microsoft but accenture) has no clue whatsoever. They don't know anything more than anyone who read the docs. It's like you're in a courtroom and you have to prove your innocence before they're going to lift a finger to help you. At least in a real court you're innocent until proven guilty 🤦♂️
Then eventually after a month or two you bug your account manager enough that they finally escalate the issue to someone who actually knows something at microsoft and they're like "oh yeah that feature doesn't work properly, try this". I mean for real. 🤬 So much wasted time.