this post was submitted on 05 Mar 2024
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Mildly Infuriating

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I only needed one more item to "unlock extra savings up to 15%", so I added an extra item to see what the savings would be. I didn't think the savings matched what was advertised, so I removed an item to see what the difference was (making sure to screenshot before/after this time). Turns out the price of 3 out of 4 items is the same after an extra 5% discount.

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[โ€“] Showroom7561@lemmy.ca 49 points 6 months ago (10 children)

That's not right at all! Ask customer service what they think and post their response.

The most frustrating thing about S&S for me is that the prices fluctuate wildly from delivery to delivery. I have to waste so much time combing through my subscriptions every time a new one is about to ship, just to make sure I'm not paying extra that week.

Eventually, I ended up having to cancel it all after a few times when I couldn't double-check and ended up paying more for a few items.

I found it better to simply set up a price alert, and buy non-urgent things when they are at a low price, stocking some extra if necessary.

[โ€“] jbd@lemmy.ml 4 points 6 months ago

I followed up with customer support. They said go ahead with the order and they will refund me the amount after. They gave me a $5 credit for my trouble. They said they would escalate this issue to the development team.

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