this post was submitted on 28 Feb 2024
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In this case, customer service is giving roughly 80% / 95% discounts. Which I think bolsters your point even further.
When I worked in customer service I think the largest i was ever able to issue was a 10% discount. Even with managerial approval I don't think I ever saw anyone get more than a 25% discount, and that was for legitimate complaints, not the Karen style made up whining.