this post was submitted on 09 Feb 2024
1213 points (99.0% liked)
Lemmy Shitpost
26716 readers
2999 users here now
Welcome to Lemmy Shitpost. Here you can shitpost to your hearts content.
Anything and everything goes. Memes, Jokes, Vents and Banter. Though we still have to comply with lemmy.world instance rules. So behave!
Rules:
1. Be Respectful
Refrain from using harmful language pertaining to a protected characteristic: e.g. race, gender, sexuality, disability or religion.
Refrain from being argumentative when responding or commenting to posts/replies. Personal attacks are not welcome here.
...
2. No Illegal Content
Content that violates the law. Any post/comment found to be in breach of common law will be removed and given to the authorities if required.
That means:
-No promoting violence/threats against any individuals
-No CSA content or Revenge Porn
-No sharing private/personal information (Doxxing)
...
3. No Spam
Posting the same post, no matter the intent is against the rules.
-If you have posted content, please refrain from re-posting said content within this community.
-Do not spam posts with intent to harass, annoy, bully, advertise, scam or harm this community.
-No posting Scams/Advertisements/Phishing Links/IP Grabbers
-No Bots, Bots will be banned from the community.
...
4. No Porn/Explicit
Content
-Do not post explicit content. Lemmy.World is not the instance for NSFW content.
-Do not post Gore or Shock Content.
...
5. No Enciting Harassment,
Brigading, Doxxing or Witch Hunts
-Do not Brigade other Communities
-No calls to action against other communities/users within Lemmy or outside of Lemmy.
-No Witch Hunts against users/communities.
-No content that harasses members within or outside of the community.
...
6. NSFW should be behind NSFW tags.
-Content that is NSFW should be behind NSFW tags.
-Content that might be distressing should be kept behind NSFW tags.
...
If you see content that is a breach of the rules, please flag and report the comment and a moderator will take action where they can.
Also check out:
Partnered Communities:
1.Memes
10.LinuxMemes (Linux themed memes)
Reach out to
All communities included on the sidebar are to be made in compliance with the instance rules. Striker
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I always suspect they hate the scripts too. But they're almost certainly sanctioned if they stray from the script, even if it ultimately helps the user out in the end.
Yep. Though there are times you can get away with it. I was told by a supervisor that, no I wasn't going to get written up for telling a customer to "shut up and listen to me, if you hang up the phone I cannot solve your issue." They did however tell me that I was to act as though I had been thoroughly chewed out, as something like a dozen people heard me say that.
When I worked at a callcenter the general guidance was "if they don't want to be helped, let them reach back out whenever they do" which was really helpful for people who just wanted to pick a fight since it gave a clear guidance of "hey, if you dont want to do this right now now here's how to get back in contact"
They mostly hate the script way more than you do. Most phone support just wants to get you off the phone, ideally after resolving your issue, but thats not always the priority. Sometimes ya just gotta clear the queue.