this post was submitted on 09 Jul 2023
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I'm pretty sure they deny every claim the first time. A lot of people won't make a fuss and it saves them a lot of money. If you follow up, only then will they actually look at your claim.
We should really amend the law to be "and if they incorrectly deny a claim they have to pay 10 times more". Enough to make it cost more than it's worth if they do it intentionally, not enough to bankrupt them...