To be clear, not talking about this community, obviously 😛.
What's the point of writing down rules, if mods just do what they want? But I suppose that's the risk you take when you call someone a liar in a small community; they might be a mod.
Edit: I'm not trying to say that mods suck, they perform a useful and often thankless job. Just that it can be difficult for small communities to get a healthy number of good mods, which can become a problem.
I implement the first two and the last rules in all the communities I moderate. Everyone gets either a message or a comment if they break the rules/I remove their comment/I give them a warning. I also reply to the vast majority of mod reports made, explaining what action I’ve taken and why. All my communities have a one-warning-then-you’re-banned rule, but bans are rarely permanent.
I repeatedly state that I’m looking for moderators, that I welcome all constructive feedback and suggestions regarding the way the community is run and what the rules are. I make it clear I want the communities to be a community effort. I’ve never ever vetoed a suggestion someone’s made - I always offer to let the community decide. What happens? People complaining/criticising but never taking me up on the offer to hold a vote on whatever it is they don’t like. It’s like shouting in the wind and it’s exhausting.