this post was submitted on 19 Oct 2023
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Privacy
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How? According to GDRP phone numbers is considered personal information, they dont have any right to use it to combat spam if the person asked for erasure.
Combatting spam and other attacks on their systems where the protection of said systems outweighs individual users' rights is PII processing that you explicitly do not need consent for under the GDPR.
This is called "legitimate interest".
Tell them, you know what will likely happen? The damn Clyde Bot will respond in the most unhelpful way. They do not give a single shit, they demonstrate that every time you try to get touch about anything that isn't one of the three things they let you contact them about.
then they have a huge huge problem at hand. And a big fine to pay as well.
That could be covered under the "legitimate interests" clause, which covers "Fraud prevention" among other things. They do need to justify it if there is an audit.