hperrin

Super easy. Spin up an OpenVPN server, forwarding the right ports to your server. Now spin up an Apache server with the folder your file’s in as server root. Send the client config for your VPN to your friend, along with the local address of your HTTP server. Now they can install the OpenVPN client on their PC and download the file from your HTTP server. Once you’re done, tear down all your servers, and don’t forget to unforward the ports. Couldn’t be easier.

/s

I write all my code on paper and use OCR to convert it. It almost works sometimes.

Fantastic! I’m buying this right now. This is such a great middle finger to the bigots complaining about anything that isn’t exactly like them.

“Come try my software! I’m an idiot, so I didn’t write it and have no idea how it works, but you can pay for it.”

to

“🎵How could this happen to meeeeee🎵”

It’s a for loop. Super basic code structure.

I think you’re trying very hard to ignore all the negative things I’ve told you users do when you include too much information. Maybe just go get a job at one of these big companies and submit a diff adding this information, then read why your diff gets rejected. I’m literally telling you the reasons big companies do this, and you just refuse to believe me. Maybe you’ll believe them.

An expired cert means the browser would show an error message. I can’t send you any message if my cert is expired, because your browser won’t trust the connection.

UX designers have completely different skill sets than software engineers. At a small company, someone might do both roles, but at a company like Google or Microsoft, those are two different job titles. They do work together. In my experience, there’s a general consensus between both high level designers and high level engineers that giving the user useless information in an error message is a bad idea. There’s a reason these messages are similar across lots of companies. It’s because they are the best option for the business. If we need extra details from the user, we’ll have it printed in the console and tell them to open the console. That is incredibly rare, and basically only ever used for a network failure scenario in a service worker.

You can design your software for tech gurus, but you shouldn’t expect Microsoft Teams to be designed for tech gurus. Their customers are the general public (not super tech savvy), so they design for the general public.

You wrote “useless boilerplate error messages” in your comment, and I’m telling you that the useless part cannot be changed. You want useless detailed error messages. Good for you. Write software that gives you useless detailed error messages. Tell everyone about it and see how the general public reacts. I’ve been working in big tech for 17 years, and I am telling you from all of my experience that the general public will react poorly.

You’re upset that the information needed to fix the issue is not given to you, but you aren’t the one who needs that information. You’re not going to fix the issue. That information absolutely is provided to the people who need it, the engineers. In your metaphor of the Linux user not seeing the boot logs, you are not the Linux user. You don’t have access to the systems that need fixing, so what good would showing you the error log do? Again, the only benefit you would get from that is satisfying your curiosity. Tell me, how are you going to remove a downed host from a load balancer rotation at Google? Even if you had the ability to do that, you still don’t have permission.

Software devs need to make a choice. When we include details, people complain and post useless bug reports and forum posts. When we don’t include details, a much smaller number of people complain, and generally we don’t get useless bug reports and forum posts about it. Which one would you choose?

PS: the reason you feel that avoiding derogatory or abusive/malicious language in many different languages is easy to avoid is because you’re not a high level UX engineer. Fun fact, ChatGPT, when pronounced in French, sounds incredibly similar to “chat, j’ai pété” which translates to “cat, I farted”. Or, how about sending a “fatal error” message to a nurse?

Because if there’s no error code or specific message, they’re far less likely to submit a ticket. The reason these messages often say, “try again later” is because that is the appropriate action for the user to take.

It is intentionally and, I would argue, necessarily vague.

First, there is no time frame for these kinds of errors. If it’s just a cache host that’s down, you could retry right now and the load balancer would probably have taken that host out of rotation already. If it’s a primary db that’s down, that may take 5 minutes. If there’s no replica to promote, it might take 30 minutes. If the whole db layer is down, it might take an hour or two. If an entire release needs to be rolled back, it might take a couple hours. There are just too many scenarios and too many variables to give a useful time frame.

Second, you might appreciate an error message like that, but these error messages aren’t written for you and they’re usually not even written by developers. They’re written by designers and translated into many languages. They need to be concise, easily understood, and not easily construed as derogatory or malicious in any language. They are written for the broadest audience. You are not the broadest audience.

Third, we have to design systems as if every user is incompetent and/or malicious, because many of them are. Let me give you an example. I once got an email from another engineer using an internal system my team wrote. He said, “hey I’m getting this error, can you help?” He attached a screenshot showing an error message that read, “Your auth token has expired. Please refresh the page.” He was a senior engineer.

Fourth, and I cannot stress this enough, there is almost always nothing you can do when you hit an error like this. Any information given to you for the vast majority of these kinds of errors would be entirely useless to you. You cannot promote a db shard yourself. You cannot bring up a cache host yourself. You cannot take a host out of load balancer rotation yourself. The only reason this information could possibly benefit you is to satisfy your curiosity.

I want you to really pay attention to the last paragraph of my previous comment. It’s the most important part. You might like having more information that doesn’t help you, but that comes at the cost of thousands of useless tasks and posts that all have to be manually closed. It’s not only not helpful to give the user detailed error messages in a lot of cases, it’s actively harmful to a business. It doesn’t make any business sense to tell a user that a cache layer host or a db shard is down. As a developer of these kinds of systems, I’m not going to give extra information that you don’t need just to make a few users happy that they get a peek under the hood if it means hurting our support staff.

Read the next sentence.

It sounds like your problem is not with these errors in general, but with specific software that uses generic messages when not appropriate.

The “we don’t want to deal with it” part is something you’re attributing to them with no evidence. As a former SRE, I can guarantee you they are dealing with it.