MrSmith

Unironically works. They start typing the email and rubber-ducky themselves half of the times.

Seems like a management issue.

I begin every business-related phonecall with "I'll want this in writing", and end it with "please send me an email with a summary of what we've talked about".

Guess what, the amount of phonecalls and complaints has halved, because I have proof in writing.

I've worked as phone support for a year and I hate phonecalls even more.

I'd rather send an email with detailed steps and let people follow the instructions at their own pace. If they fail - remote.

Phonecalls are a weste of everyone's time.