their staff faced extreme pressure to provide an immediate response. As such, their staff are instructed to process records requests in-store. CVS Health and Kroger apparently both argued that their staff are trained to respond to these requests and have access legal departments if they have questions.
The real story here. What kind of company leaves its front line retail staff (who they are deliberately understaffing) to be the ones having to deal with aggressive police officers (in front of all the rest of their very busy customers, no doubt)
Glad I'm not the only one who has witnessed this insane behavior. I made the mistake of leaving a grocery bag with bread on the floor once and only once. My youngest cat went ape shit and I came back into the room to a bread massacre right through the plastic bag.
I have zero idea what drives this