They started this here months ago. My wife kept her maiden name when we got married. I'm sure you can figure out why our 2 hour customer service call ended in cancellation. FUCK Costco
this post was submitted on 17 Jan 2024
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They’ve been doing this here in southern AZ since I became a member like 5 years ago lol
Trebuchets.
I wonder if that brings changes to the membership tiers. I pay more for Executive membership to get 2% cashback, but if they will not scan my membership on the checkout how would they know how much I've spent?
You’ll still have to scan at checkout, the POS system will only work for booze and pharmacy without a valid membership
My local started this months ago. At self checkout they ask to see the photo on the back of your membership card to verify you're the same person. No secondary ID, and not sure what the point of that would be anyway. Counterfeit member cards?
Honestly, I've been considering just cancelling my Costco membership. Sam's Club let's you scan as you shop, check out on your phone, and walk out. If Costco let you do that, it would help cut down on this greatly.
Only let two phones be registered at a time and that's your ID. Or have different tiers for solo, duo, or family with different price tiers. If you get a new phone, you have to invalidate your old registration. Have TOTP or one-time QR codes generated in the app for when you check out in line or at the gas station. Let the old people still have cards, but you check their ID every time. If someone forgets their card, let them look it up by phone number and present an ID to prove they are that member. Could even give $10 off a membership for going digital or an extra 60 days of membership if you go all-digital to incentivize it. When someone goes digital, flag their card barcode as no longer active in the system if someone tries to use it.
If you go digital, you get to scan n go and walk right out. Someone scans a QR code of your receipt as you leave like they do at Sam's Club. Sam's Club even let's you scan a gas pump with your phone and it will already program in a credit card of your choice, tie that pump to your membership, and give you a digital receipt. Totally paperless and basically zero contact.
A app to scan like that would be amazing. Would go a long way to shortening those massive lines that make getting into and out of aisles complicated when it's busy.
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