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Changed ISP and server now unreachable (sh.itjust.works)

submitted 1 year ago by beppi@sh.itjust.works to c/selfhosted@lemmy.world

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Hey guys, Changed ISP to Aussie Broadband yesterday, and suddenly can't seem to connect to my server using my domain (still can connect in the local network). Aussie Broadband uses CGNAT, and I opted out of that, but I still can't seem to use the server.. am I missing some router settings I might need to change? Any other ideas?

Server firewall is off, ports 443 and 80 are forwarded to the servers nginx proxy manager etc. Using ddns that ASUS provides with their routers and Cloudflare domain

Thanks for any help!

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[–] Vector@lemmy.world 35 points 1 year ago (2 children)

I have AussieBB and had to give them a call at one point to allow inbound traffic so I could expose my self-hosted server. They flicked a switch for my account and then everything came good.

If you give them a ring and explain what you’re trying to do it should get sorted out very quickly. Their customer service staff are very knowledgeable and friendly - they’re the best RSP I’ve ever had.

[–] beppi@sh.itjust.works 24 points 1 year ago

This was the answer, called up and got them to unblock ports 80 and 443 (they actually unblocked them all). Thanks alot!

[–] Drusenija@lemmy.drusenija.com 11 points 1 year ago (3 children)

99% this is probably what's happened. Aussie by default blocks incoming traffic on the usual ports (25, 80, 443, etc.) but will happily remove the block if you give their support team a call and explain why you want the block removed.

There's also an option to remove it in their app these days as well I believe. Go to Service Tests -> Port Blocking and you can disable it from there.

[–] alex@agora.nop.chat 3 points 1 year ago

Yep, the app is by far the easiest way to deal with it, and it's got a great amount of troubleshooting options too.

[–] Vector@lemmy.world 1 points 1 year ago

Ah that’s great. It wasn’t an option when I had to get it sorted but that was a few years ago. The self-service options in the app are excellent for basic config and troubleshooting.