this post was submitted on 08 Jan 2025
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Their customer support actually used to really suck. They made a concerted effort to improve it.
More like the EU made them.
And instead of pushing back and doing their best to go around it... they made accommodations to follow those directives.
They're not perfect angels, but they're also not malevolent demons either. They tend more towards consumer friendly practices, even if they need a push sometimes, than most others in the field.
Australia made them offer refunds thanks to our consumer law.
Well I did speak in the present tense.
You spoke of their track record, which is something specifically referring to past activities. Sure, their recent track record is good, but going back far enough it was terrible.
But they did improve. Which is why they have a good recent track record. They listened to criticism (and as others have stated) followed regulation to best suit the needs of their customer base.