Far more than c/mildlyinfuriating
this post was submitted on 16 Dec 2024
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my opinion, I would have returned it for that reason. Having a bed that doesn't work if I lose power or have an internet outage is a hard no for me. Especially concidering the price range a lot of those start at 2k+ USD. The lack of an ability to use it without an app is a deal breaker, the lack of an ability to use it locally is almost as bad
edit: holy cow the more I read the site the more red flags I see, $2,500 minimum for a bed that doesn't even have a warranty unless you have an active subscription that hasn't expired since you bought the bed, the extended warranty is a 5-year warranty that is of course an additional amount of money with the same conditions. I've never seen a bed that didn't have an at least 10 year warranty on it out of the box, most offer a 15 to 20 year warranty.
Well, even a locally controlled bed would have "not worked" (well, it's still a bed obviously, just not heating/cooling) in a power outage.
Note our household got it when it was significantly cheaper (still expensive-ish, but not nearly as bad as now) and grandfathered into being able to use it without a monthly subscription. In a bit of bad/good luck, because replacements kept leaking, we got warranty-upgraded to the current offering. So get to know how the new stuff is without having had to pay as much or maintain a monthly subscription. When we bought it, at least, they had good warranty coverage for leaks.
So I get to see how good the hardware design fundamentally is while also knowing how anti-consumer the business and software side is going.
Ultimately when/if I lose sane access to the capabilities, I'll probably start poking around to see about hacking at least the heating and cooling, since we did struggle to find a good comfortable design for such a thing before getting here. They really did at least nail the mattress pad part, and the heating/cooling is pretty good without being obtrusive. The vibration and sensors might be nice, but ultimately I don't care too much about that.
Yea power outage makes sense given what it does. It's good that you got it cheaper, currently see the pods starting $2500 and the higher end is $5500, for a bed that requires a $17-27 a month subscription, and doesn't work if you lack internet is insane to me. excluding the warrenty part of it. Sad to see they downgraded their protections and quality