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Woman jailed after using shooting suspect's catchphrase as insurance company denied claim.
(www.rawstory.com)
this post was submitted on 12 Dec 2024
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Yes. That is the job. But the fact that they already take the brunt doesn't justify anyone screaming/abusing/threatening/ect the CSR.
A win for whom? What exactly do you get out of it? Satisfaction? Is it just some kind of flaccid moral victory or something?
If this were actually the case, quite a lot of businesses would've gone under a long time ago. Most of them still pay shit wages.
In the meantime, real people are negatively affected by the assholery of customers every single day.
This is not a win for the workers. It's hard enough being forced to spend most of your life working to make just enough money to scrape by, let alone being screamed at, insulted, condescended to, ect.
except to berate the CSR, apparently. There's definitely nooo way to voice one's concerns while speaking like a respectful, emotionally competant human being.
Wait, what does flipping out on them accomplish again?
Good we agree it is their job. This was not really a threat and let's be honest because of the power difference this lady is facing actual jail time whereas the worker faces nothing.
As I explained, it is a win if CSR don't want to work for the company unless they are paid more. At this time in history there is a glut of jobs. No one is forcing these people to work for this shit company.
Making an obvious statement out of frustration is not berating. This lady did not even curse the CSR out. I mean you are really just siding with the corporation under the guise of protecting the CSR agent.
Having worked as a CSR for years I can definitely say this was no where near flipping out. Nice try though.
I haven't even made a single comment thus far about what she said, but I absolutely get why she said it. The fact that she's facing jail time is absurd.
What we say to others can and often does have an effect on their mental health. Being forced to sit and take abuse and harassment with no recourse isn't "nothing". bffr
That's not how the real world works, though. The majority of us are forced into our jobs because they need money to exist. Even if they wanted to leave, the job market fucking sucks. Not to mention, a lot of the jobs that exist are at other, equally shitty companies. Not much of a choice there.
Again, I neither said nor implied that it was. I made it pretty clear that I was responding to this specific statement:
The result of getting "the brunt of what the public feels" inherently includes being berated, insulted, ect. I'm sure you've experienced as a CSR; as have I. Countless times.
I'd love to hear you elaborate on this claim. It certainly is an interesting one.
My entire point is that I believe (most) people, CSRs in particular, simply deserve to be treated with respect... even when the conversation is about a problem that upsets you. It's not exactly a complicated argument; nor is it much to ask for.
Now that I think about it, not even one of my points was actually addressed in your response. Nice try, though!
It is clear your just spinning your wheels at this point unable to grasp anything I am saying. You think CSR agents deserve respect because reasons. I believe they are the front facing staff so they can and will deal with customers who get upset.
Furthermore this was a disproportionate response that only a bootlicker would defend. I would not of reported anything as this agent. It is much like calling the cops unnecessarily. Sure you can do it, and it may be within your rights, but is a dick move.
The CSR agent is not blameless here and I doubt their professionalism as I did endure a lot and always managed to turn the call around by empathizing with the client. It was not always possible but the only times I reported someone was for repeated harassment.
As I said considering the situation your insistence on supporting the CSR without taking into context what actually happened makes you out to be a corporate apologist. If not, perhaps you are just being disingenuous.
As I already stated there is a glut a jobs and if their company faced staffing shortages because people decided they did not want to work for them it would be a good thing. Shitty companies that do shitty things lose employees.
This would force them to raise their wages which would cut into their profits. This is about the only negative thing that can happen to a company. There have been many companies that have gone under because of scandalous behavior and people refusing to work for them.
Finally the whole blameless thing is pretty rich when you think about it. No one is forced to work there and they are the front line for the corporation.
They serve the system killing people through overpriced shitty healthcare. They don't make the decisions, but in this company they are there to stonewall people so they can't get help when their claims are denied.
Just like soldiers they are just following orders. Oh wait lady malaria says we can't blame them. No, this is really ridiculous when you think about it. I won't blame the people helping to kill me because they are low on the totem poll in the corporate world.
So to some it up. Yes, we should should respect all humans, no this was not right, and CSR are not blameless. Cheers!